Privacy policy

Privacy Policy

Last updated: 23 October 2026

At OBSSD., we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and disclose your personal information when you visit our website, place an order, contact us, or otherwise interact with our store.

By using our website, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

When you visit our website or make a purchase, we may collect the following information:

Personal and Contact Information

  • Full name

  • Billing and shipping address

  • Email address

  • Phone number, where provided

Order and Transaction Information

  • Products purchased

  • Order details and transaction records

  • Payment status and billing information

  • Shipping and delivery details

Payment card details are generally processed by the payment service provider selected at checkout. We do not intend to store complete payment card details on our own systems.

Technical and Website Information

When you browse our website, certain information may be collected automatically, including your IP address, browser type, device information, pages visited, and interactions with our website. Cookies and similar technologies may be used for website functionality, analytics and marketing, subject to applicable requirements.

Communications

If you contact us by email or through other available communication channels, we may retain the information you provide so that we can respond to your enquiry and assist you.

2. How We Use Your Information

We may use your personal information to:

  • Process and fulfil your orders.

  • Arrange shipping and delivery.

  • Send order confirmations, dispatch notifications and tracking information.

  • Respond to enquiries and provide customer support.

  • Manage returns, refunds, replacements and complaints.

  • Operate, maintain and improve our website and shopping experience.

  • Detect and prevent fraud, unauthorised transactions and other misuse.

  • Meet applicable legal, accounting and regulatory obligations.

  • Send promotional communications where permitted by law and, where required, with your consent.

You can unsubscribe from marketing emails at any time using the unsubscribe link or by contacting us.

3. Shopify and Third-Party Services

Our online store is hosted on Shopify, which provides the ecommerce platform we use to sell our products.

Your information may be processed by Shopify and other service providers involved in operating our store, including payment processors, shipping and delivery providers, website analytics services and customer communication services.

These providers may access or process relevant information only as necessary to provide their services, subject to their applicable terms, privacy policies and legal obligations.

We encourage you to review Shopify's Privacy Policy and the privacy policies of relevant third-party service providers.

4. Cookies and Similar Technologies

Our website may use cookies and similar technologies to:

  • Keep your shopping cart functioning.

  • Remember preferences and improve website usability.

  • Understand website traffic and performance.

  • Support advertising and marketing activities, where applicable.

You may be able to manage cookies through your browser settings or any cookie preference tool available on our website. Disabling certain cookies may affect some website features.

5. When We Share Personal Information

We do not sell your personal information as a standalone product.

We may disclose personal information to:

  • Shopify and our website service providers.

  • Payment processors to facilitate transactions.

  • Couriers and shipping providers to deliver orders.

  • Analytics and marketing providers, where applicable.

  • Professional advisers, regulators, law enforcement agencies or other parties when required or permitted by law.

  • A relevant party in connection with a business transfer, merger or restructuring, where legally permitted.

We take reasonable steps to ensure that information is handled appropriately by the service providers we use.

6. Overseas Disclosure

Some of our service providers may store or process personal information outside Australia. Where this occurs, your information may be subject to the laws of the relevant country.

Where applicable, we take reasonable steps to comply with Australian privacy requirements relating to overseas disclosures.

7. Data Security and Retention

We take reasonable steps to protect personal information against loss, misuse, unauthorised access, modification or disclosure.

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including order fulfilment, customer service, legal compliance and recordkeeping.

No online system or electronic transmission can be guaranteed to be completely secure.

8. Accessing and Correcting Your Information

You may request access to personal information we hold about you or ask us to correct information that is inaccurate, incomplete or out of date, subject to applicable law.

To make a request, please email obssdaus@gmail.com. We may need to verify your identity before responding.

9. Marketing Communications

If you subscribe to our marketing communications or otherwise provide consent where required, we may send you updates about products, offers and news from OBSSD.

You can opt out at any time. Even after opting out of marketing communications, you may continue to receive essential transactional messages relating to your orders.

10. Children's Privacy

Our website is not intended to knowingly collect personal information directly from children in circumstances where parental consent or other legal requirements apply. If you believe a child has provided personal information inappropriately, please contact us so we can review the matter.

11. Your Privacy Rights

Depending on your circumstances and applicable law, you may have rights to access, correct or request the handling or deletion of your personal information, or to make a complaint about how it is handled.

This policy does not limit any rights you may have under applicable Australian privacy laws or other relevant laws.

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, website, services or legal requirements. Any revised version will be published on this page with an updated revision date.

13. Contact Us

If you have questions about this Privacy Policy or how your personal information is handled, please contact us:

Brand: OBSSD.
Email: obssdaus@gmail.com

Please include sufficient details in your enquiry for us to understand and respond to your request.