Returns Policy

We want you to love your OBSSD. pieces. Please read our returns information below for details on eligibility and how to get in touch.

Return Eligibility

We accept eligible returns requested within 14 days of receiving your order.

To be eligible, items must be unused, unworn and in their original condition, with tags attached and original packaging where applicable.

To request a return, please email obssdaus@gmail.com with your order number before sending your item back. We'll guide you through the next steps.

A $12 return postage fee will be deducted from your refund for eligible returns.

Faulty, Damaged or Incorrect Items

If your order arrives faulty, damaged or you've received the wrong item, please email obssdaus@gmail.com with your order number and photos showing the issue.

We'll review the issue and guide you through the next steps, including arranging a replacement or refund where applicable. If the issue is our responsibility, we'll arrange return postage.

Please contact us before sending anything back so we can assist you.

Sale Items

Sale items are final sale, subject to your rights under Australian Consumer Law. If an item is faulty or does not meet the consumer guarantees required by law, you may be entitled to a repair, replacement or refund, as applicable. 

Return Address

Before you send anything back, email us at obssdaus@gmail.com with your order number so we can approve the return.

OBSSD.
PO Box 335
West Pennant Hills NSW 2125

Please return items via Australia Post, as other couriers can’t deliver to a PO Box. For change-of-mind returns we recommend a tracked service, so you can follow your parcel. If an item is faulty or damaged, tell us first and we’ll cover the reasonable cost of sending it back.

A Note on Our Fabrics & Finishes

All our pieces have its own character, with details that make it uniquely yours.

Quilted Totes & Printed Fabrics

Some of our fabrics are hand block-printed, meaning no two pieces will be exactly alike. Slight variations in print placement and colour, along with occasional small ink marks or minor ink spills, can occur during the printing process.

Our quilted cotton totes are also crafted with care, so subtle differences in stitching, shape and finish may occur from one piece to another thats completely normal.

Hand-Beaded Bags

Our bead bags feature intricate hand-beaded designs, carefully crafted using individual glass beads and fine fibres. Due to the nature of hand-beading, slight variations in bead placement, alignment and finishing may occur between pieces. These small differences contribute to the individual character of each handcrafted bag.

Please handle your bead bag with care to help protect its delicate embellishments and finish.

If you have any questions about a particular item's fabric, beadwork or finish, please email obssdaus@gmail.com. We're always happy to help.

Contact Us

For any returns-related enquiries, contact obssdaus@gmail.com.

This policy does not exclude, restrict or modify any rights you may have under Australian Consumer Law.